Contact

info.maxsdivecentre@gmail.com

+6281277429844

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Address

Ruko Legenda Junction

BB # 16 Batam Indonesia 29463

©2019 by PT. Mutiara Permata (Max's Dive Centre). 

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Training Courses – General Terms & Conditions

All Max's Dive Centre (PT. Mutiara Permata) training courses are to be completed within six (6) months from the enrollment date. Extension of validity period will not be granted for any Max's Dive Centre (PT. Mutiara Permata) training course regardless of medical or personal reasons. No refund in full or in part will be given upon expiry of the validity period. To continue with the scuba program at the  published rate for the scuba program will apply. Max's Dive Centre (PT. Mutiara Permata) does not take responsibility for any injuries, loss of personal belongings or death arising from the enrollment of any Max's Dive Centre (PT. Mutiara Permata) training course. By signing an appropriate medical statement upon enrollment of any Max's Dive Centre (PT. Mutiara Permata) training courses, participants are assumed to be in either a healthy condition or certified to dive by a licensed physician. Participants should arrange to purchase their own travel insurance coverage while undertaking a Max's Dive Centre (PT. Mutiara Permata) training course and will not be covered by diving insurance with Max's Dive Centre (PT. Mutiara Permata) while on the course. Participants are to complete all certification requirements for the Max's Dive Centre (PT. Mutiara Permata) training course they have enrolled in within six (6) months. Failing to do so, participants will be required to repeat either part of or the full scuba program or to participate in a scuba review program as determined by Max's Dive Centre (PT. Mutiara Permata). Participants will bear the charges of the separate Max's Dive Centre (PT. Mutiara Permata) training course at  current published rates. Failing to participate in the program as determined by Max's Dive Centre (PT. Mutiara Permata) or failing to pay the charges for the separate training program will result in non-certification even if participants have met the course requirements. 

For all PADI e-learning courses there is no physical log book. All participants are required to create a MY PADI Account and log all dives electronically. Requesting a physical Log Book will have an additional charge. 

Training Courses – Payment & Cancellation Charges

Deposit or full payment must be made upon registration in any Max's Dive Centre (PT. Mutiara Permata) training course and prior to receiving any training materials and prior to starting any theory, practical or pool sessions. If a student cancels before starting a course for any reason (medical or otherwise) and if the training material has been unopened and unused, a full refund of the course fee will be given upon return of the said material, less a IDR 1,000,000  administration fee. If the training material has been opened and or used, a refund will be issued less the cost of the training material, less a IDR 1,000,000 administration fee. If a student cancels the training course after theory and pool sessions have been completed but prior to the open water dives in the ocean, a refund will not be issued. If a student has purchased a course with the trip (ocean dives) price included and cancelled the course or the trip within forty five days (45) days, the cost of the trip will not be refunded unless a replacement can be found. Less than thirty days (30) days no refund. Promotional course prices NOT refundable. Student cancellation within sixty days (60) days no refund. Postpone of trip less than thirty days (30) days, there will be IDR 1,000,000 administration fee.

Training Courses – Additional Charges

The number of training sessions (theory and pool) allocated are based on the course fees charged. Should participants fail to complete the skills within the allotted sessions regardless of medical or personal reasons and additional training sessions are necessary, the participants are required to pay a fee of IDR 500,000  per additional session. Dive Trip – Travel Policies In the event of currency fluctuations, increases in airfares, resort/hotel rates, etc., prices for dive travel packages are subject to change without prior notification. No surcharge will be levied if full payment had been made prior to price revision (if any) except where government taxes (local Taxes, marine reserve fees, fuel surcharge etc) are introduced or increased. For all PADI e-learning courses there is no physical log book. All participants are required to create a MY PADI Account and log all dives electronically. Requesting a physical Log Book will have an additional charge. 

Dive Trip – Payment & Cancellation Charges

For Batam diving. You must book  online to receive a confirmed booking.  If you do not show up for the trip due to what ever reason on the day of diving there is no refund or re-booking.  If you cancel within seventy two hours (72) hours prior to the trip there is no refund, unless a replacement diver can be found and they book and pay.  There is admin fee of IDR 250,000 For KM ASAD trips. You must book online to receive a confirmed booking.  If you cancel within 30 days, no refund can be given unless a replacement diver can be found.  No refund in full or in part, exchange or fee adjustment will be made in respect of accommodation, meals, dives, transportation, equipment or any other services offered in the dive travel package which are not used.  Max's Dive Centre (PT. Mutiara Permata) finds a replacement booking for you, a refund will be issued.  The value of this refund will be determined on the price of re-selling the cancelled position less an administration fee of IDR 1,000,000. Please note that customers purchasing a cancelled position usually look for a “last minute cancellation discount” from the original booking value. Max's Dive Centre (PT. Mutiara Permata) does not take responsibility or provide refunds for acts of nature, airline strikes, technical transport problems, wars or virus epidemics in the region. However,  in the event a trip is cancelled by Max's Dive Centre (PT. Mutiara Permata) on board The KM ASAD (live on board) or Local Batam Boat, due to insufficient numbers, a full refund will be given to customers. Max's Dive Centre (PT. Mutiara Permata) does not deduct any fees from refunds given. In addition, the Payment Gateway that operates the Max's Dive Centre (PT. Mutiara Permata) Online Booking System, also allows customers the option of requesting a refund from them directly. The Payment Gateway also protects customers in the event of a dispute as well.  No refund will be entertained for any medical or personal reasons that fall within thirty (30) days for KM ASAD trips and seventy two hours (72) hours for Batam trips prior to dive travel departure, unless a replacement booking is found. Max's Dive Centre (PT. Mutiara Permata) will do everything within its abilities to find a replacement booking, however these can not be guaranteed. Max's Dive Centre (PT. Mutiara Permata) does not allow bookings to be transferred to another date, unless a replacement is found. If a student has purchased a course with the trip (ocean dives) price included and cancelled the course or the trip within forty five days (45) days, the cost of the trip will not be refunded unless a replacement can be found.  Less than thirty days (30) days no refund. Travel Documents Participants are to ensure that they have a valid travel visa (if required) and an international passport with a minimum of six (6) months validity from the date of departure. Participants are to bear any additional charges incurred by failing to undertake this responsibility.

Dive Certification Proof

Upon request, divers are required to show proof of dive certification and experience by means of certification card and/or log book. Max's Dive Centre (PT. Mutiara Permata)  reserves the right to reject a diver from participation or suggest a refresher course (at the diver’s own expense) if a diver is unable to show proof of certification. No refund will be entertained for not being able to participate in the dive travel program due to failure to produce documentary proof.

Travel Insurance

Travel insurance is highly recommended in the event of trip cancellations, hospitalizations, medical or baggage losses, etc and is a great way to protect yourself on overseas holidays. In addition, Max's Dive Centre (PT. Mutiara Permata) is also required to record whether you do or do not choose to have travel insurance for overseas trips.

Dive Insurance

Specialized dive insurance is highly recommended in the event of accident or injury whilst scuba diving as a leisure diver on one of our trips. Students participating in a training course with Max's Dive Centre (PT. Mutiara Permata). will not be covered by such diving insurance during the training course.

Dive Resorts & Dive Operators’ – Terms and Conditions

The prevailing terms and conditions of the dive resorts / operators will take precedence over Max's Dive Centre (PT. Mutiara Permata) terms and conditions with regard to the specific prior terms in this section.

Equipment Rental

Diving equipment that is provided / rented during a scuba program is provided as an extra service only. Max's Dive Centre (PT. Mutiara Permata) is not responsible for any equipment malfunction whilst on training or injuries to hirer. It is the sole responsibility of the diver to acknowledge that the equipment is in good order prior to accepting the equipment.  Max's Dive Centre (PT. Mutiara Permata) strives to maintain the equipment in proper condition before providing or renting the equipment. The diver will also assume the responsibility to reimburse Max's Dive Centre (PT. Mutiara Permata) for any equipment that is lost or damaged whilst under the care of the diver.

Rights To Change

Max's Dive Centre (PT. Mutiara Permata) reserves the right to change, alter and / or delete these terms and conditions as well as any program outlines without prior notification